As discussed in other articles in this series on the proposed new Consumer Duty, the Financial Conduct Authority is seeking a ‘reset’ in the retail financial services market. Firms must act to deliver good outcomes for retail customers and must achieve four consumer outcomes relating to products and services, price and value, consumer understanding and […]
Tag Archives: SMCR
The Consumer Duty and the SMCR
Posted in Articles
Also tagged consumer duty, consumer outcomes, CP21/36, customer outcomes, FCA, governance, new conduct rule, senior managers regime
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