Tag Archives: governance

The Consumer Duty and the SMCR

As discussed in other articles in this series on the proposed new Consumer Duty, the Financial Conduct Authority is seeking a ‘reset’ in the retail financial services market. Firms must act to deliver good outcomes for retail customers and must achieve four consumer outcomes relating to products and services, price and value, consumer understanding and […]

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Diversity and inclusion and governance

One of the key messages in discussion paper DP21/1 Diversity and inclusion in the financial sector – working together to drive change, issued in July 2021 by the Financial Conduct Authority, the Prudential Regulation Authority and the Bank of England, is the importance of governance in delivering the diversity and inclusion agenda. On one level, […]

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