As discussed in other articles in this series on the proposed new Consumer Duty, the Financial Conduct Authority is seeking a ‘reset’ in the retail financial services market. Firms must act to deliver good outcomes for retail customers and must achieve four consumer outcomes relating to products and services, price and value, consumer understanding and […]
Tag Archives: governance
The Consumer Duty and the SMCR
Posted in Articles
Also tagged consumer duty, consumer outcomes, CP21/36, customer outcomes, FCA, new conduct rule, senior managers regime, SMCR
Comments closed
Diversity and inclusion and governance
One of the key messages in discussion paper DP21/1 Diversity and inclusion in the financial sector – working together to drive change, issued in July 2021 by the Financial Conduct Authority, the Prudential Regulation Authority and the Bank of England, is the importance of governance in delivering the diversity and inclusion agenda. On one level, […]