As discussed in other articles in this series on the proposed new Consumer Duty, the Financial Conduct Authority is seeking a ‘reset’ in the retail financial services market. Firms must act to deliver good outcomes for retail customers and must achieve four consumer outcomes relating to products and services, price and value, consumer understanding and […]
Tag Archives: senior managers regime
The Consumer Duty and the SMCR
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Also tagged consumer duty, consumer outcomes, CP21/36, customer outcomes, FCA, governance, new conduct rule, SMCR
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Preparing for SMF interviews
I help a lot of senior managers prepare for interview by the Prudential Regulation Authority (the PRA) and the Financial Conduct Authority (the FCA). Indications from both regulators are that authorisation will become a more onerous process, with fewer successful applicants. I expect senior managers regime interviews for approval to carry out a senior manager […]
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Also tagged FCA, interview, interview preparation, PRA, regulatory interview, senior manager, senior manager interview, SMF
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