The draft products and services outcome rules set out in CP21/36, A new Consumer Duty: feedback to CP21/13 and further consultation, issued on 7 December 2021, appear to cover familiar ground. The Financial Conduct Authority refers to the rules providing a range of requirements, including the need for firms to: Ensure that the design of […]
Tag Archives: products and services outcome
The Consumer Duty – the products and services outcome
Posted in Articles
Also tagged characteristics of vulnerability, consumer duty, consumer outcomes, CP21/36, customer outcomes, FCA, protected characteristics, vulnerable circumstances
Comments closed
The new Consumer Duty – an overview
A “significant change and a unique regulatory intervention” is how the Financial Conduct Authority describes its proposals for the new Consumer Duty in CP21/36, A new Consumer Duty: feedback to CP21/13 and further consultation, issued on 7 December 2021. That is almost certainly an understatement. CP21/36 – and particularly the draft guidance document at the […]
Posted in Articles
Also tagged characteristics of vulnerability, consumer duty, consumer outcomes, Consumer Principle, consumer understanding outcome, CP21/36, cross-cutting rules, customer outcomes, customer support outcome, FCA, outcome rules, price and value outcome, vulnerable circumstances
Comments closed