The underlying premiss of the price and value outcome rules is that that the price of products and services must be proportionate to their value. Customers should be confident that the firm they deal with (and each other firm in the value chain) has taken steps to ensure that the product or service represents fair […]
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The Consumer Duty – the price and value outcome
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Also tagged characteristics of vulnerability, consumer duty, consumer outcomes, CP21/36, customer outcomes, FCA, protected characteristics, vulnerable circumstances
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The new Consumer Duty – an overview
A “significant change and a unique regulatory intervention” is how the Financial Conduct Authority describes its proposals for the new Consumer Duty in CP21/36, A new Consumer Duty: feedback to CP21/13 and further consultation, issued on 7 December 2021. That is almost certainly an understatement. CP21/36 – and particularly the draft guidance document at the […]
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Also tagged characteristics of vulnerability, consumer duty, consumer outcomes, Consumer Principle, consumer understanding outcome, CP21/36, cross-cutting rules, customer outcomes, customer support outcome, FCA, outcome rules, products and services outcome, vulnerable circumstances
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