Key points: The proposed new Consumer Duty represents a step-change in regulation and firms need to start planning now; there’s a lot to do in what’s probably a tight timescale. Although most firms will have documented outcomes-based measures, more granularity is likely to be needed and there are significant dependencies and interconnectedness between the proposed […]
Tag Archives: duty of care
The new Consumer Duty
Posted in Articles
Also tagged consumer duty, Consumer Principle, CP21/13, cross-cutting rules, DP21/1, FCA, Financial Conduct Authority, protected characteristics, vulnerable customers
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