There are three parts to the new Consumer Duty: The Consumer Principle – a high-level standard setting out the behaviour the Financial Conduct Authority expects to see from firms when dealing with consumers and in the retail financial services market. Cross-cutting rules – overarching requirements that set standards of conduct across all areas of a […]
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The Consumer Duty – the Consumer Principle
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Also tagged consumer duty, consumer outcomes, Consumer Principle, CP21/36, customer outcomes, FCA
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